Shipping policy

SHIPPING POLICY

Axe Ecom Capital LLC

Last updated: February 2026

We are committed to delivering your order quickly and safely. Below you will find detailed information about our processing times, shipping, and delivery.

1. ORDER PROCESSING TIMES

After you place your order, our team immediately begins preparing it for shipment.

1.1 Standard Processing Time

• Processing time: 1-3 business days

• Weekends and holidays are not counted as business days

• Orders placed after 2:00 PM (Pacific Time) will be processed the next business day

1.2 What Happens During Processing

During this period:

1. Payment verification

2. Product preparation and packaging

3. Final quality control

4. Shipping label creation

5. Handoff to carrier

Practical example:

• Order placed Monday morning → processing Monday-Wednesday → shipped by Wednesday

• Order placed Friday afternoon → processing Monday-Wednesday → shipped by Wednesday

2. SHIPPING AND DELIVERY TIMES

After your order has been processed and shipped from our warehouse:

2.1 Standard Delivery Times

• Estimated delivery time: 5-7 business days after shipment

• Business days are Monday through Friday, excluding holidays

• Deliveries may take longer during peak seasons (Black Friday, Christmas, etc.)

2.2 Total Time (Order → Delivery)

TOTAL TIME = Processing (1-3 days) + Shipping (5-7 days)

• Minimum: 6 business days (1 day processing + 5 days shipping)

• Maximum: 10 business days (3 days processing + 7 days shipping)

• In rare cases, it may take up to 12-14 total business days

2.3 Timeline Examples

Order Date	Expected Shipment	Expected Delivery
Monday, Feb 3	Wed Feb 5 - Fri Feb 7	Mon Feb 10 - Fri Feb 14
Friday, Feb 7	Mon Feb 10 - Wed Feb 12	Mon Feb 17 - Fri Feb 21

3. ORDER TRACKING

3.1 Shipping Confirmation

Once your order is shipped, you will receive a confirmation email containing:

• Carrier tracking number

• Direct link to track your shipment

• Estimated delivery time

• Name of the carrier used

3.2 How to Track Your Order

Option 1: Click the tracking link in your shipping confirmation email

Option 2: Visit the carrier's website and manually enter your tracking number

3.3 Tracking Status

Tracking shows real-time updates:

• "Label Created" - Label has been created, awaiting pickup

• "In Transit" - Your package is on its way to you

• "Out for Delivery" - Your package will be delivered today

• "Delivered" - Your package has been delivered

NOTE: Sometimes it can take 24-48 hours after shipment before tracking shows updates. This is normal.

4. SHIPPING DESTINATIONS

4.1 We Ship Worldwide

We currently ship to over 150 countries worldwide, including:

• United States and Canada

• Europe (all EU and non-EU countries)

• United Kingdom

• Australia and New Zealand

• Asia

• Latin America

• Middle East

4.2 Times for International Destinations

For international shipments, times may vary slightly:

• Europe: 5-10 business days

• United Kingdom: 5-8 business days

• Canada: 7-10 business days

• Australia/NZ: 8-12 business days

• Other countries: 7-14 business days

5. SHIPPING COSTS

FREE SHIPPING on all orders!

We offer free shipping worldwide, regardless of destination or order amount.

• No hidden costs

• No minimum order threshold

• Tracking included free of charge

6. CUSTOMS AND DUTIES (INTERNATIONAL SHIPMENTS)

6.1 Customer Responsibility

For international shipments, the recipient (you) is responsible for any:

• Customs duties

• Import taxes

• Local taxes (e.g., VAT, GST)

• Any customs clearance fees

6.2 Variable Amounts

Duty and tax amounts vary based on:

• Destination country

• Declared product value

• Local customs regulations

IMPORTANT: We recommend checking with your local customs office for possible costs before placing your order. We are not responsible for any delays or additional costs due to customs issues.

7. DELIVERY PROBLEMS

7.1 Package Not Arrived

If your package has not arrived within the estimated timeframe:

1. Check tracking for updates

2. Check with neighbors or your local post office

3. Wait 2-3 additional days (possible carrier delays)

4. If still not arrived, contact us at business.ps1nostalgia@gmail.com

7.2 Damaged Package

If your package arrives damaged:

1. Take photos of the package and damage

2. Contact us immediately (within 48 hours)

3. Provide order number and photos