Refund policy

RETURNS AND REFUNDS POLICY

Axe Ecom Capital LLC

Last updated: February 2026

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return the product following the conditions described in this policy.

1. RETURN PERIOD

You have 14 calendar days from the product delivery date to request a return.

The 14-day period begins from the day you physically receive the product. For example:

• Product delivered February 1st → last day to request return: February 14th

• Product delivered March 15th → last day to request return: March 28th

2. RETURN CONDITIONS

To be eligible for a return, the product must meet ALL of the following requirements:

2.1 Unused Product

• The product must NOT have been used

• Must be in the same condition as received

• No signs of wear, scratches, or damage

2.2 Original Packaging

• Original packaging intact and undamaged

• All original accessories included (cable, manual, etc.)

• Original labels and documentation

2.3 Exclusions

We do NOT accept returns for:

• Products used even once

• Products with damaged or improperly opened packaging

• Products with missing parts or accessories

• Products purchased more than 14 days ago (from delivery date)

• Products damaged by customer during use

3. DEFECTIVE OR DAMAGED PRODUCTS

If the product arrives defective or damaged during shipping, we will proceed with a free replacement.

3.1 What Free Replacement Covers

• Manufacturing defects (hardware or software malfunctions)

• Obvious damage caused during shipping

• Product received does not match the order description

• Missing or damaged components upon arrival

3.2 Procedure for Defective Products

1. Contact our customer service immediately (within 24 hours of delivery)

2. Provide clear photos/videos showing the defect or damage

3. Include order number and description of the problem

4. Our team will verify the case within 24-48 hours

5. If approved, we will send a replacement product at no additional cost

IMPORTANT: You do not need to return the defective product until we receive confirmation from our team. We will provide detailed instructions case by case.

4. HOW TO REQUEST A RETURN

Step 1: Contact Customer Service

To initiate a return request, you must contact our customer service via email:

Email: business.ps1nostalgia@gmail.com

Include in your email:

• Order number

• Reason for return

• Photos of the product and packaging (if applicable)

• Full name and email address used for the order

Step 2: Return Approval

Our team will review your request within 24-48 business hours. If your request is approved, you will receive an email with:

• Return Merchandise Authorization number (RMA)

• Warehouse address for return

• Detailed instructions for packing and shipping

Step 3: Reship the Product

Once you receive the RMA number and warehouse address:

1. Carefully pack the product in the original packaging

2. Include ALL original accessories

3. Write the RMA number on the outside of the package

4. Ship to the address provided by our team

5. Keep the shipping receipt with tracking

IMPORTANT: Return shipping costs are the customer's responsibility, unless the product is defective or there was an error on our part.

5. REFUND TIMELINES AND METHODS

5.1 Product Inspection

Once the returned product is received at our warehouse, we will proceed with inspection within 3-5 business days to verify that it meets return conditions.

5.2 Refund Processing

If the return is approved:

• Refund processed within 5-7 business days from approval

• The refund will be credited to the same payment method used for purchase

• You will receive a confirmation email when the refund is processed

5.3 Bank Processing Times

After we process the refund, it may take an additional 5-10 business days for the amount to appear on your bank statement, depending on your bank or payment provider.

5.4 Refund Amount

• Full refund of product price

• Original shipping costs are NOT refundable

• Return shipping costs are the customer's responsibility

6. UNAPPROVED RETURNS

A return may be rejected if:

• The product shows signs of use

• The packaging is damaged or missing

• Accessories or components are missing

• The product was returned after 14 days

• An RMA number was not obtained before return

In case of an unapproved return, the product will be reshipped to the sender. Return shipping costs will be the customer's responsibility.